Terms and Conditions for Online Teaching 2020
These terms and conditions govern the contractual relationship between Maltalingua Ltd. and each individual or group of people – referred to as ‘client’ or ‘student’ – who confirm a booking to make use of services provided by Maltalingua Ltd.
of: Maltalingua School of English
Terms and Conditions for Online Lessons 2020
- Maltalingua provides online mini-group classes (4-8 students) & online private lessons.
- Maltalingua provides online lessons to the following levels: A1, A2, B1, B2 and C1.
- Maltalingua offers group preparation classes for IELTS, and provides private tuition for Cambridge FCE, CAE and CPE exam preparation.
- All bookings are made on our Virtual Lingua Website https://virtual.maltalingua.com
- On confirmation of booking (via web, e-mail, fax, phone or mail) both Maltalingua Ltd. and the client/student bind themselves to these terms and conditions.
1. Payments must be received in full within 7 days of making a booking and unless it is last minute no later than 48 hours before the start date.
2. Payments are done on Virtual Lingua’s website either by Visa, Mastercard, PayPal or preferably by international bank transfer.
3. When paying via bank Transfer all bank charges must be included in the payment. Bank details can be found on the invoice provided by our registrar team. When effecting the transfer, please quote the student’s name in full, together with the student ID number, as a reference and send a copy of the transfer payment to Maltalingua.
4. Maltalingua reserves the right to cancel any booking where payment has not been received as detailed above.
3. Internet Connection
1. Teachers and students must ensure good internet connection for each lesson, which must be suitable for video connectivity, and ensure that there is no background noise to disturb the lesson. Maltalingua does not recommend using Internet cafés, as the connection is not reliable.
2. Maltalingua recommends that students use headphones/earphones, a webcam, with a smart digital device and to use Google Chrome for an optimal online experience.
3. If the student is not able to join the lesson due to technical issues or poor internet connection, the lesson will be lost as a general rule. Maltalingua may accept to rebook the lesson at their own discretion.
4. If the student does not comply with points 1) & 2) and their technical issues affect other students, the teacher reserves the right to mute the student or switch off the student’s camera during the lesson.
4. Group Classes
1. Students should login to their student portal and join their class 5 minutes before their lesson is due to start.
2. Maltalingua offers 5 possible timetables to students with start time at 9.00am, 10.30am, 12.00pm, 14.00pm and 15.30pm
Lesson times are subject to change and students will be informed accordingly.
3. The student must select their preferred timetable before the beginning of their course. Failure to do so will result in a default timetable being chosen for them.
4. After choosing their preferred timetable, that lesson time will be set for the duration of the student’s course. If a student wishes to change their timetable, this must be communicated to their teacher by Wednesday the week before the change is due to take place. Any changes are subject to availability, but Maltalingua will do its best to accommodate the student’s request to the best of their ability.
5. It is the student’s responsibility to turn up to the lesson, to be fit to learn, and to give their full attention to the lesson. Students should not be distracted by emails, phone conversations or social media during lesson time, as it might affect learning.
6. Students must follow instructions and treat their teachers and other students with respect.
7. It is the student’s responsibility to complete the assigned work in a timely manner with attention to the quality of work.
8. Additional to the school’s email, students will be given the teacher and Tutor’s (if applicable) work email in order to further ease communication about their online lessons.
9. Reduction of Lessons – If there are less than four students in a group class, lessons will be reduced per week as follows:
Group Course 1-3 Students in a class
- 10 lessons (45 minutes each) to 7 lessons (45 minutes each)
- 20 lessons (45 minutes each) to 15 lessons (45 minutes each)
- 30 lessons (45 minutes each) to 20 lessons (45 minutes each)
5. Private Lessons
1. Free Private lessons included in the Ultimate Package are valid for the duration of the course booked. Additional Private lessons bought separately are valid for up to 6 months after the date of purchase. Maltalingua may accept to extend the lessons at its own discretion.
2. Private lesson times are arranged between students and teachers. The student must confirm the arrangement via email and must attend the lesson on time.
3. If the student is late, that portion of the lesson is lost. Teachers wait 20 minutes for latecomers, after which time, the teacher is no longer obliged to stay connected and conduct the remainder of the lesson.
4. The student does not have to stick to a single timetable. Private online lessons are flexible. Students may choose to have as many or as little lessons as they wish at a time subject to teacher availability. Lessons must be booked in advance in order to avoid disappointment.
5. Students may stop their lessons at any time should they wish to have a break or go on holiday.
6. Should students need to reschedule a lesson, notice must be given 24 hours prior to the lesson taking place. Notice must be given in writing via email. Notification via SMS or social media is not accepted. If students fail to notify the teacher 24 hours before the lesson is scheduled, the lesson will be lost.
7. It is the student’s responsibility to turn up to the lesson, to be fit to learn, and to give their full attention to the lesson. Students should not be distracted by emails, phone conversations or social media during lesson time, as it might affect learning. Students must follow instructions and treat their teachers with respect.
8. It is the student’s responsibility to complete the assigned work in a timely manner with attention to the quality of work.
9. Maltalingua is not responsible for the amount learnt, the speed at which students learn, the level of attainment or students’ fluency of language. Progression (and speed of) is the responsibility of the student based on their commitment, and ability.
6. Social Activities
1. Maltalingua offers a variety of social activities online. We reserve the right to make changes to the activities programme due to number of students participating, attraction closures, line failures or any other reasons beyond our control.
2. Maltalingua is not responsible for any injuries, broken objects or any damage that may occur during the activities.
3. Maltalingua expects all its students to be motivated, polite and considerate towards members of staff and fellow students at all times. We reserve the right to expel who, in the opinion of Maltalingua, has behaved in an unacceptable manner during the activities. In the case of evidence of malicious use of the online tool, offence to public decency, online bullying, unauthorized activity record and broadcast, the student will be expelled immediately from the online course and no refunds will be given.
7. Complaints Procedure
1.Students should speak to a member of staff, as soon as possible, if they are unhappy with any aspect of their course or social activity, and where appropriate complete a complaints form. We will do our utmost to resolve any issues as quickly as possible. Should any matter remain unresolved, students or their representatives must write to the School Principal within one month of the student’s departure.
Complaints will only be investigated if they are received within one month of the end of the student’s course, were presented in writing before the student left and if all invoices have been settled in full. Maltalingua will not accept any complaints received at the end or after a student’s course if these conditions have not been met.
8. Public Holidays
Maltalingua is closed on all public holidays. Where possible, lost teaching time will be made up within the same week. No refund will be made for lessons missed.
Maltalingua is committed to protecting its clients’ privacy. The school will not collect any personal information about students unless they provide this information voluntarily. Any personal information communicated to Maltalingua is kept within the organisation in accordance with the General Data Protection Regulation Act (EU) 2016/679 (GDPR)
10. Force Majeure
In the event that Maltalingua is unable to fulfil any of its obligations, as a result of an event(s) beyond the reasonable control of the school, the school will not accept any responsibility or liability. Maltalingua shall not be responsible for any costs incurred by or on behalf of the student caused by force majeure. Such events include but are not limited to: losses, damages, cancellations or delays, industrial action, civil strife or terrorist attacks, war or threat of war, riots, natural or man-made disasters, unusually adverse weather conditions or any other event(s) which may class Malta as an ‘at-risk destination’ by the Ministry of Foreign Affairs.
11. Final Decision
Should a situation arise that has not been covered by these Terms and Conditions, Maltalingua reserves the right to take any fair and reasonable action that it feels is appropriate.
Any agreement entered into with Maltalingua Ltd. is governed by the Laws of Malta. By entering into such an agreement, all parties agree that should a dispute arise, they will submit to the jurisdiction of the Maltese Courts.